Contact Us
Getting help with gambling harm
If gambling stops being a form of entertainment and starts to feel like a problem, the contact form is the wrong place to go. Reach out to a dedicated gambling-support organisation in your province instead. These services are free, confidential, and staffed by people trained to help, not to process complaints or account questions. The team behind this website does not provide counselling, and the form should never be your first stop when you need that kind of support.
Who reads your message
The team reads and replies in English. Writing in another language will slow things down, and some messages may not get a useful response at all. If you are more comfortable in French, you are still welcome to write, but expect that the answer may be limited and that the team may ask you to resubmit in English for a full reply.
Keeping your information safe
Never send financial details, passwords, or scans of identity documents through this form. The form is not a secure channel for that kind of data, and no legitimate request from this site will ever ask you to provide it. Account numbers, banking information, and document images belong on the casino's own secure platform, and even there, only through the official verification process. If you are unsure whether a request for sensitive information is genuine, treat it as suspicious and contact the operator directly through their listed channels.
Messages sent through this form are read by the editorial team, not by the casino's support staff. If your question concerns your account balance, a withdrawal, a bonus, or a technical issue on the casino platform itself, the team here cannot act on it. You would need to take that question to the operator's customer service, and you will get a faster and more accurate answer by going there first.
When the form is the right choice
Use the form for feedback about this website, corrections to a review, or questions about how the editorial team assesses a casino. For anything related to your own gambling activity, your money, or your account, the operator is the only party that can help. And if you are struggling with gambling habits, skip the form entirely and contact a provincial support service, where you can talk to someone who is equipped to help you make a plan.